Keeping Our Communities Clean Since 1980

We love Ace! Our driver has always been respectful, kind and friendly. My son is 3, he's obsessed with anything "garbage truck". Our driver takes his time on our street each week - just so my son can watch the truck a bit longer. He's always asking us how we're doing and just overall is a happy guy. Thank you!

I like ACE Disposal. They service our dumpster at my warehouse and my home. Yep maybe some garbage doesn't make it into the truck, so what. Pick it up. Garbage collection is not easy or clean. Be happy they do this dirty job. If you're too fancy to pick up a few things occasionally then take your garbage to the landfill yourself. I'm sure you will like that much better...NOT. They don't need to get out of the truck to pick up a napkin or your empty beer can... You do it! Like they said... It's not easy to collect 1000 trash cans per day. Thanks ACE!

I work for Ace

Update-9/14/2022-Once again love these guys. It appears a bag came out of my trash can after it was dumped and the driver got out, picked it up and through it in the can. Now that is great customer service! I am so impressed with our recycling professional in Overland in Eagle Mountain. He saw that a cardboard box was up against a recycling bin (it blew there and I intended to grab it but had not made it out the door) and he got out of his truck and picked it up. To me that is exceptional customer service as many would have just ignored it.

I happen to own an HOA management company that works with several waste removal companies in Utah. Most other options have terrible contracts. Most will come in cheap but have clauses in the contract allowing pricing to jump dramatically each year. Ace doesn't do that kind of stuff. Most of the time Ace's customer service is heads above the other options. Seriously, it's so bad at some other companies! Most of the time Ace's drivers do a good job. Every once in a while there's an issue. One is happening at a community we manage where the driver claims they picked up, but they did not. It got worse, because they didn't come the following day. Then they promised they'd show up on Saturday for a special pick up to make up for the two days we say they didn't pick up. They didn't show up on Saturday. On Monday they couldn't pick up because construction vehicles were blocking the dumpster. On Tuesday the driver said he came, but yet again, they did not. Finally they came today, a week since the last pick up in a community paying for daily pick ups. Why 5 stars then??? This is the first time I've had this level of issues. They are now requiring photos be taken by the driver every day to prove pick up. I believe they have resolved whatever the issue was. In every other community we manage, we haven't had issues. To me, it's not about whether a company has an isolated issue, but how they respond to it and make it right. Ace has always resolved any issues we have had.